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Resources:
Product and Technical Information
You Need to Know
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GeoTrust Resources
Product Data Sheets
White Papers
Self Service Reissuance
Compatibility
Frequently Asked Questions
Root Certificates
Repository
Fraud and Security Advisories
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True BusinessID with EV, True BusinessID, QuickSSL, QuickSSL Premium, My Credentials or Enterprise SSL Certificates Customers
If the certificate does not work as intended and you need to cancel or refund, GeoTrust will cancel or refund fees following issuance or renewal of a True BusinessID with EV(which has a 30 day refund policy), True BusinessID, QuickSSL, QuickSSL Premium, My Credentials or EnterpriseSSL Certificate upon request by the Subscriber within seven (7) days of issue date.
Power Server ID Customers
If the certificate does not work as intended and you need to cancel or refund, GeoTrust will cancel or refund fees following issuance or renewal of a Power Server ID upon request by the Subscriber within thirty (30) days of the issue date.
To request a cancellation or refund, a Subscriber should should open a support case through the GeoTrust Rapid Response Center found in Customer Support.
If a Subscriber has paid the fees for the Certificate to another party such as ba reseller, the Subscriber should request the refund from that party.
My Credential for Adobe Customers:
If the certificate does not work as intended and you need to cancel or refund your order, GeoTrust will cancel or refund fees following issuance upon request by the Subscriber within fourteen (14) days of the issue date less a $75 handling fee. Customer is required to ship back the USB Token at their expense prior to refund.
If you have locked yourself out of your USB token, GeoTrust will provide a replacement certificate upon request by the Subscriber within thirty (30) days of the issue date.
To request a cancellation, refund, or replacement certificate, Subscribers should open a support case through the GeoTrust Rapid Response Center found in Customer Support. The following information will be requested.
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